QUITSTRIDE · Help & trust
A little help, whenever you need it.
Find answers, manage your data, or get help with QUITSTRIDE. The iPhone app is currently pre-release.
Contact support
During internal testing, open TestFlight, select QuitStride, and tap Send Beta Feedback. You can also use the beta contact in your invitation. A public support email will be published before launch.
Include your app version, iPhone model, iOS version and a short description. Never send passwords, sign-in codes or full health exports. Remove private details from screenshots.
Common questions
Where can I download the app?
A public App Store link is not available yet. The homepage will show a verified link when the app is released.
Do I have to quit immediately or already be a runner?
You can work toward reducing or quitting and begin with gentle movement. Adjust the pace to your circumstances. There is no promised completion date.
My data has not synced. What should I do?
Check your internet connection and signed-in account, then reopen the app. Keep the app installed while you seek help so unsynced records are not lost. Do not create a second account to recover missing records.
Why are Apple Health trends missing?
Check Health permissions in the app and in Apple Health. A measurement needs an available source and permission before it can appear. Health data is private by default, and Coach access requires separate opt-in.
Why is a workout route missing?
A precise route needs an eligible GPS workout and location permission. Check your iPhone location settings. Non-GPS movement may not have a map.
Coach is unavailable. Can I still use SOS?
Yes. SOS craving tools do not depend on Coach replies. Check your connection and retry later. Coach and Buddy are not emergency services.
How do billing and refunds work?
The 12-week program is planned at an introductory US base price of $29.99, but is not yet available to buy. If you have a store subscription, manage it through that store. Account deletion does not stop store billing. Use the store’s refund process for store purchases.
Privacy and account help
Read our Privacy Policy, follow the deletion steps, or export your information from Settings → Export my data. For a privacy request, use the subject “Privacy request” when contacting support.
Urgent help
Support is not monitored as an emergency service. If you are in immediate danger or have urgent symptoms, call your local emergency services. See our medical disclaimer.